Allen's Camera strives to ensure that our customers receive only the highest quality service and merchandise. We realize that at times you may need to return an item to us. To insure proper credit for your returns, please adhere to the following:
RECEIVING YOUR ORDER: Please inspect your order upon receipt. Do not fill out warranty cards or discard packaging until you are certain the merchandise is in good working condition.
HOW TO RETURN AN ITEM: Please contact Allen's Camera at 1-215-547-2841 to get an authorization for your return. We will accept returns within 7 days from the receipt of goods on UNUSED and UNOPENED items. We will not accept returns on the following items:
- Batteries and/or Chargers
- Memory Cards
- Cameras with shutter actuations
- Underwater equipment once submerged
- Sensitized materials
- Software, books, DVD's
RETURNS IN ORIGINAL CONDITION: All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Do not tape or deface manufacturers original (product) cartons. Returns that are received in other than original condition will not be accepted or returned. Shipping fees are not refundable meaning our cost to ship your order, or what you paid for shipping, will not be refunded.
APPAREL RETURNS: Unfortunately we do not accept returns on apparel items (e.g. Allen's Camera T-Shirts).
RETURNING "FACTORY SEALED ITEMS": All items sold with new "factory sealed" packaging (e.g. Leica camera bodies/lenses, DJI drones/gimbals, supertelephoto lenses) are subject to a minimum 20% restocking fee if the original seal is broken.
RETURNING CAMERAS: Cameras that have recorded shutter actuations are subject to a minimum 20% restocking fee.
RETURNING USED EQUIPMENT: All used equipment returns made within 14 days are subject to a minimum 15% restocking fee. Used equipment returns beyond 14 days will not be accepted. Original shipping fees are not refundable.
DEFECTIVE PRODUCT RETURNS: If you receive a product that is defective out of the box, we will happily replace your product without any cost to you. All defective returns must be made within 14 days of receipt of product. Full manufacturers warranties are supplied with merchandise purchased from Allen's Camera. Please call us at 215-547-2841 if you have any questions regarding the repairs covered under a manufacturer warranty.
TO SHIP ITEMS BACK:
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship item back by the most convenient means. We suggest you ship by an insurable method. Please enclose a "copy" (keep original) of your sales receipt.
REFUNDS: Credit for returns are normally processed within 3 business days from the date we receive the merchandise. Credit will be applied to the credit card or paypal account given online when the original order was placed. A 15% restocking fee will apply if all return conditions are not met.