Allen’s Camera strives to insure that our customers receive only the highest quality service and merchandise. We realize that at times you may need to return an item to us. To insure proper credit for your returns, please adhere to the following:
RECEIVING YOUR ORDER:
PLEASE COMPLETELY INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT. DO NOT FILL OUT WARRANTY CARDS UNTIL YOU ARE CERTAIN THAT YOUR
MERCHANDISE IS IN GOOD CONDITION AND COMPLETE. DO NOT THROW AWAY ANY OF THE MANUFACTURER'S PACKING MATERIALS.
HOW TO RETURN AN ITEM: Please contact Allen’s Camera at 1-215-547-2841 to get an authorization for your return. We will accept returns within 7 DAYS FROM THE DATE OF RECEIPT OF GOODS on UNUSED and UNOPENED items. WE CANNOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:
Batteries and/or Chargers
Cameras with shutter actuations
Underwater equipment once submerged
Software, books, DVD’s
RETURNS IN ORIGINAL CONDITION:
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Do not tape or deface manufacturers original (product) cartons. Returns that are received in other than ORIGINAL condition will NOT be accepted or returned. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
Credit for returns are normally processed within 3 business days from the date we receive the merchandise. Credit will be applied to the credit card or paypal account given online when the original order was placed. A 15% restocking fee will apply if all return conditions are not met.
TO SHIP ITEMS BACK:
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Ship item back by the most convenient means. We suggest you ship by an insurable method. Please enclose a “copy” (keep original) of your sales receipt.
DEFECTIVE PRODUCT RETURNS:
If you receive a product that is defective out of the box, we will happily replace your product without any cost to you. All defective returns must be made within 14 days of receipt of product. Full manufacturers warranties are supplied with merchandise purchased from Allen’s Camera. Please call us at 215-547-2841 if you have any questions regarding the repairs covered under a manufacturer warranty.